Shipping Information

All of our items are packaged discreetly and delivered by Royal Mail Special Delivery service. AgAu Antiques and Jewellery are based in Houldsworth Mill, Reddish, Stockport and ship worldwide offering a 'NO QUESTIONS ASKED' 14 day return policy on all our items as standard.
Terms of sale and return policy (updated 20th October 2021)

AgAu Antiques and Jewellery are happy to accept returns of any of our items.

Firstly please let AgAu know within 14 days of the items delivery via email that you plan to return the item.
AgAu will then provide you with our return address.
The item needs to be return with all tags (unremoved) and certification included with the item within 5 working days of original email.
If tags have been removed/cut and the item is returned it will be assumed that the item as been used and thus you may be subject to a discretionary 20% restocking fee.
The customer is responsible for the return postage.
The item(s) must be sent back via Royal Mail Special Next Day Delivery.
If the item goes missing in the post on the return to AgAu it will be the responsibility of the sender to make a claim with Royal Mail. It is imperative that you keep your return postage receipt in the event you need to make a claim. AgAu will not be liable for a refund.
Upon delivery of returned item AgAu will check for any potential damage and after inspection a refund minus PayPal/Stripe fee will be issued. Please allow 2 working days.
You will receive an email stating that the item as arrived back in good order with the stated refund. Refunds typically take 7-10 working days to hit your account.

Christmas 2021 Return Policy

Any item purchased between 1st November and 22nd December 2021 in addition to our standard terms of sale and return policy will have an extended return.

You can return any item up to and including 31st January 2022, any return after your standard 14 day return policy will be processed as follows you will receive an E-Gift card for the value of the item purchased minus fees and postage

The E-Gift card can be used on agauantiquesandjewellery.co.uk for full or part payment. No change is given and the E-Gift card cannot be exchanged for any cash value.

You will have 6 months to use the E-Gift card starting from the date issued.

​Any item purchased using an E-Gift card can be returned and your E-Gift card will be reissued minus fees and will expire on the original E-Gift card date.